Last Updated: May 26, 2026
Shipping
Q: Do you offer free shipping?
A: Yes. Free standard shipping is available within the contiguous United States.
Q: How long will delivery take?
A: Orders are generally processed in 1–2 business days and typically arrive within 3–5 business days after shipment.
Q: Will I receive tracking information?
A: Yes. Tracking details are emailed after dispatch.
Returns
Q: How long can I return an item?
A: Eligible products may be returned within 30 calendar days after delivery.
Q: Is return shipping free?
A: Yes. Approved returns include a prepaid shipping label.
Q: When will refunds be issued?
A: Review usually takes 1–2 business days. Banks may require 7–10 business days to post funds.
Payments
Q: Which payment methods are accepted?
A: Visa, MasterCard, and PayPal.
Q: Which currency is used?
A: United States Dollars (USD).
Customer Support
Email: info@timberlland.vip
Phone: +1 518-461-8939
Business hours:
Monday – Friday
9:00 AM – 6:00 PM (PT)